Our Commitment to Your Privacy
At Galaxion Flare Prime Studio, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our architectural design services.
1. Information We Collect
Personal Information
When you engage our architectural design services, we may collect the following personal information:
- Name, address, phone number, and email address
- Property information and project specifications
- Financial information for billing and payment processing
- Communication records and project correspondence
- Professional references and contact information
Technical Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Website usage data and navigation patterns
- Device information and operating system details
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide architectural design, interior space planning, and project management services
- Communication: To communicate about your projects, provide updates, and respond to inquiries
- Legal Compliance: To comply with building codes, regulations, and legal requirements
- Business Operations: To process payments, maintain records, and improve our services
- Marketing: To send newsletters and promotional materials (with your consent)
3. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Engineers, contractors, consultants, and other professionals involved in your project
- Regulatory Bodies: Government agencies and authorities for permit applications and compliance
- Legal Requirements: When required by law, court order, or legal process
- Business Partners: Trusted partners who assist in delivering our services
Important: We never sell your personal information to third parties for marketing purposes. All sharing is done strictly for legitimate business purposes related to your architectural project.
4. Data Security
We implement comprehensive security measures to protect your personal information:
- Secure servers and encrypted data transmission
- Access controls and employee confidentiality agreements
- Regular security assessments and system updates
- Secure file storage and backup systems
- Physical security measures for our office premises
5. Data Retention
We retain your personal information for different periods depending on the purpose:
- Project Files: Retained for 10 years after project completion for professional liability purposes
- Financial Records: Retained for 7 years as required by Canadian tax law
- Marketing Communications: Until you unsubscribe or withdraw consent
- Website Data: Typically retained for 2 years for analytics purposes
6. Your Rights and Choices
Under Canadian privacy laws, you have the right to:
- Access: Request copies of your personal information we hold
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal: Withdraw consent for marketing communications
- Complaints: File a complaint with the Office of the Privacy Commissioner of Canada
7. Cookies and Website Tracking
Our website uses cookies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide personalized content and recommendations
You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
8. Third-Party Services
We may use third-party services for:
- Website analytics (Google Analytics)
- Email marketing and communications
- Payment processing and billing
- Cloud storage and file sharing
These third parties have their own privacy policies and we encourage you to review them.
9. International Data Transfers
Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers may be located. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to active clients
- Providing notice during project communications